In the past few years, people are consuming more and more services to perform their jobs properly. Managing them is the role of the IT department. However some employees might want to bypass this department to be faster which can create what is called “shadow IT”. Some others might be frustrated at being queued and waiting for additional checks to be performed.
A solution for this situation needs to balance IT and non-IT needs by providing a user friendly interface which is fast for non-IT (from another department) users and provides governance for IT users. More precisely, this could be achieved by joining all possible applications and services into a single platform. This way, application and service lifecycles can be easily managed and custom templates can be made available for all to use (and create). This would allow for faster and more agile deployment as well as improve governance by giving visibility over the current services and by using a common standard.
ProActive Cloud Automation offers a solution through a self-service portal to monitor and manage application and service lifecycles. The IT department can easily create templates which follow business policies and could be made available to user groups.